Privacy Policy

Who we are

Our website address is: https://www.nauyacawaterfall.com/

Nauyaca Waterfall Nature Park operates this website to provide information, manage reservations, and process payments for our services.

Information We Collect

We may collect personal information when you:

• Fill out contact or booking forms
• Make a reservation or purchase services
• Interact with the website

This information may include:

• Payment-related information (processed securely via third-party providers)
• Name
• Email address
• Phone number
• Booking details

Payments and Bookings

Bookings and payments on this website may be processed through third-party platforms, including:

• Peek.com (booking and reservation system)
• Tilopay (credit and debit card payment processing)

We do not store full payment details such as credit card numbers on our servers. All transactions are handled securely by these providers in accordance with their own privacy and security policies.

We encourage users to review the privacy policies of these platforms for more information.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze website performance.

This includes:

• Essential cookies required for site functionality
• Analytics cookies
• Advertising and tracking cookies

When you first visit the website, you are presented with a cookie consent banner that allows you to accept or manage your preferences.

Analytics and Advertising

We use third-party tools such as:

• Google Ads
• Google Analytics

These tools may collect information such as:

• IP address
• Device and browser information
• Pages visited and interactions
• Referral sources

This data helps us understand user behavior, improve our services, and deliver relevant advertising.

These providers may use cookies and process your data according to their own privacy policies.

Embedded Content

Our website may include embedded content such as videos, maps, or other media from third-party platforms.

These services may collect data about you, use cookies, and track your interaction with their content.

Who We Share Your Data With

We do not sell personal data.

We may share data with trusted third parties strictly for operational purposes, including:

• Booking and payment platforms
• Hosting providers
• Analytics and advertising services

Data Retention

We retain personal data only for as long as necessary to:

• Enforce agreements
• Provide our services
• Comply with legal obligations
• Resolve disputes

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction
• Request deletion

You may submit requests through the contact channels provided on our website.

International Data Transfers

Your data may be processed outside your country, including in jurisdictions with different data protection laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal data.

However, no method of transmission over the internet is completely secure.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page.